Managing your organizations in the LiveSafe Mobile app

There are often times where you’d like to join other organizations or leave current organizations.  This can be done by the customer from within the LiveSafe Mobile app!

To join an organization:

The process for joining an organization will depend upon how the organization originally set up the LiveSafe app.  Organizations may require Single Sign-On (SSO) access (which means you would need to use credentials provided by the organization); or they may allow public access to the app.  We will outline the public access process on an iOS device below.

Step 1:  Open the LiveSafe Mobile app.

Step 2:  Tap the menu icon () on the top-left corner of the screen.

Step 3:  Tap “Settings” to open the Settings menu.

Step 4:  Tap “Manage Organizations” to open the list of any current organizations to which you may belong.

Step 5:  Tap “Add” in the top-right corner of the screen to open the list of nearby organizations.

Note:  If you have location settings enabled on your device, the list will be in order of location of organization from nearest to farthest.

Step 6: Locate and tap on the organization you’re trying to join.  If access to the organization has been made public, you will see the option added to your list of organizations (with a checkmark on the right confirming that you’ve successfully joined).

If the organization is made private and requires organization-specific credentials (SSO) you’ll be transferred to the organizations sign-in page.  Once you’ve successfully signed in, the organization will be added to the “Your organizations” list.

To remove (leave) an organization:

If you would like to leave the organization, you will need to have joined more than one organization. This is because you can’t remove your primary organization. If you only have one organization and you’d like to remove it, you’ll need to join the “LiveSafe” organization following the steps outlined above.  When you get to Step 6 above, simply type “LiveSafe” in the search bar and tap to join.

After joining the LiveSafe organization, you should now see two organizations in your list and “LiveSafe” should be highlighted in blue (as shown below).

Step 1:  Swipe left on the organization that you’d like to remove.

Step 2:  Tap “Delete”.  The screen will darken and show the loading icon.  Once you return to your list, the organization will be removed from the list.