Processing an Emergency Call

When a LiveSafe mobile app user utilizes the “Call 911” or “Call Organization Safety” features within the Emergency Options section in the LiveSafe app, a notification similar to a tip event will appear in the LiveSafe Events Feed in the Command Dashboard. The event — with the title “Call” or “911 Call” — will flash red and will emit a sonar-like pinging sound until clicked on. Once clicked, the dashboard administrator will be able to view the location of the caller (unless the caller has disabled location services for the app or has stopped tracking for that particular call -- which they can do at any time).

If location services are enabled for the app user, a dashboard administrator will see the app user’s approximate location as they move via a green line on the map. The green LiveSafe icon indicates their location when they initiated the call while the circle with their initials indicates their current location as they move.

Treat these emergency calls as you would any other call to your communications center. Follow up with the app user via Live Chat to make sure they are okay, and to determine if additional services can be provided. Fill out the Tip Report and Dashboard Notes as appropriate. Please note, in the case of an app user calling 911 through the app, it is possible that the call will be routed to a different local communications center. You will still see the event card and know the caller’s location, regardless of your organization receiving the call or not.