Processing Tips: Notes and Forwarding

Responding to tips is a key focus of the dashboard, and in some cases, administrators will need to extend the reach of communications to resolve a reported issue. The LiveSafe Dashboard offers additional features to better empower your organization to serve the community: Dashboard Notes and Tip Forwarding.  

Dashboard Notes can provide additional situational awareness to a tip, and Tip Forwarding can share the details with other teams or departments that are better suited to respond.

Dashboard Notes

Offered at the bottom of the tip processing window, Dashboard Notes enables internal records to be added to the Event Record.  It can be useful for:

1. Responding to complicated tips that will not be resolved in a single shift. By entering additional details in the Dashboard Notes, the administrator who received the initial tip will help future shifts continue to support the user who submitted the original event.
2. Connecting multiple interrelated tips. Users occasionally submit multiple tips, for example, if they did not include multimedia or have additional information. Dashboard Notes can note the connection between tips, using the tip ID number.
3. Providing context for calls. As the exchange of information on a call is done verbally, nothing will be recorded in the system. A quick synopsis of the call in the Dashboard Notes section can help with follow-through.
4. Noting internal records. Include the tip ID number in your internal records and enter your Internal Record Number in the Dashboard Notes to ensure that the two can be referenced.

Tip Forwarding

Also part of the tip processing window, Tip Forwarding helps you send tips to other teams or departments that can better respond.  

For instance, tips about Parking or Facilities issues may need to be sent over to those respective departments.  In this case, respond to the original tip and tell the user that their information is being sent to another department.  Then use “Forward Tip” to notify that department via email.

Need more of a reminder about Tips? Click here to watch a 1-minute overview.