Responding to tips builds user trust in LiveSafe by showing users that their tip was received and will be acted upon. It also helps dashboard administrators ask for more information, informing the organization's response.
For a routine, minor tip, a quick message thanking the user for their submission encourages future engagement and communication from your community. When a user feels as though their tip is valued, it makes it easier for them to submit future tips. Your reply reassures the user that all tips are welcome.
If tips are unclear or you require more information, you can ask questions via two-way chat. Be sure to follow your organization’s internal protocols. Not only do follow-up questions help build your situational awareness, but they also help users submit better tips in the future.
Preset Messages to more efficiently manage tip response and maintain consistency. These “canned responses” are the same for every admin accessing the dashboard. To learn more about Preset Messages, please click here.