Please click here to learn more about Creating and Sending Preset Messages.
Preset messages are important to respond to incoming tips with speed and consistency. What sort of preset messages might your organization need?
Here are some samples that you can use to begin building your list of Preset Messages:
Thank You: We have received your information and will follow up if we need additional information. Thank you for using LiveSafe, and have a great day!
Escalating Tip to Authorities: Thank you for your tip. We will inform the proper authorities and provide additional information to you through LiveSafe Chat.
Location Needed: Thank you for your tip! Could you please send me your location details? This will help me better send help to you.
Building Maintenance/Facilities: Thank you for your tip. We will notify the Building Maintenance Office right away. Please let us know if we can provide any additional support.
After Hours Request: Thank you for your tip. It is after-hours and the responsible office is closed. We have notified the office and they should respond in the morning. Please let me know if we can provide any additional support.
Medical Assistance: Thank you for your tip. If you need immediate medical attention, please dial 911 from this app if possible. We are dispatching a Safety Officer to your location.
Anonymous Tip: Thank you for your tip. Your identity is protected by the app. We have received your tip, and will follow up with additional questions if we need more information. Thank you for using LiveSafe.
Safety Incident: Thank you for your tip. We are sending a Security Officer to you right away. For your safety, do not engage or approach with this individual. If you have any additional information, please reply to this chatThis line of communication will remain open so please provide any additional information as the situation progresses. If you fear for your safety, call 911 immediately using the LiveSafe App or an available phone.