COVID-19 has required us to make adjustments to our work, home and social lives. As the world continues learning more about the virus, leaders across every organization are considering next steps. This is particularly pressing for Entertainment Venues. Whether your facility is preparing to host events without audiences, support COVID-19 response efforts, or will remain closed for the foreseeable future, communications with full time, part time and even ticket holders are essential. The LiveSafe team is with you every step of the way.
As work continues to resume normal operations, use this toolkit to leverage your existing investment in LiveSafe.
|Sample Broadcasts provide clear communications to keep your community in the know.||Communicate daily or weekly shift changes, closures, physical safety updates, potential COVID exposures and statements from leadership. Click here for a refresher on sending Broadcast Messages.|
|Link out to organizational websites detailing planning, preparation, and health resources.||
Update Card-Based Home Screen with direct links to resources.
Follow up with a Broadcast Message: “(Organization) is updating our COVID-19 website with information about the plan for next steps and a gradual reopening of offices. For more information and further updates, please download the LiveSafe app, or visit (link). If you have any questions or concerns, you can use LiveSafe to contact our (Safety Office).”
|Use a Daily Health Survey to identify individuals who are highly at risk while limiting your collection of sensitive health information.||
A Daily Health Survey can help identify potentially ill individuals before they enter your facility. We offer both the LiveSafe Questionnaire, or you can set up a survey through a 3rd-party platform and link out to it from a Card on the LiveSafe home screen.
|Conduct Health & Wellness Checks to keep essential workers safe and informed||
Broadcast: accompany any health & wellness check with a notification of benefits available to sick employees and contractors. Without a reassurance that their jobs and incomes are safe, individuals may misreport their health.
(For all organizations):
Broadcast check-in: “Please tap "I'm Ok" if you're healthy or "Need Help" if you're sick. We'll follow-up directly w/ those feeling sick today. Stay Safe.”
(For small teams):
Wellness Cards: add Card(s) to your home screen allowing individuals to report if they are feeling healthy or not feeling well. This is ONLY recommended for organizations that are small enough that they can track non-responses and respond to each tip. Doing so builds familiarity and trust with LiveSafe. If you are unable to do so, we recommend using Broadcast Check-In.
|Identifying issues as new procedures are rolled out. New plans and procedures frequently have unintentional gaps.||
Consistent broadcast messaging: remind your people of the importance of reporting safety issues, asking clarifying questions, dispelling rumors, etc. through LiveSafe.
Inclusion in training: remind your community of LiveSafe, have them download the app during training, and test sending in tips to the dashboard (if you are able to monitor the dashboard during the training and respond in real time).
New Tip Types: add health & hygiene tip types to remind users to practice the CDC's health guidelines and raise questions or concerns.
|When audiences are allowed back into facilities, direct specific efforts toward season ticket holders.||Include information on LiveSafe and its role in keeping fans safe in the opening season packet. Add posters into restrooms (allows you to reach most fans without redirecting standard posting locations and cutting into advertising revenue)|
|Identify cybersecurity issues with telework.||Include overview of LiveSafe in remote training, send Broadcast Messages with cybersecurity resources, and encourage employees to submit tips with questions or concerns.|
|LiveSafe-branded social distancing posters||
Remind your community of the importance of social distancing and LiveSafe with this editable poster.
Don't have Card-Based Home Screen? Any feedback? Send us your thoughts at firstname.lastname@example.org