As your university goes through stages of responding to COVID reopening and potential outbreaks, here are some ideas to guide your communication to your students, faculty, and staff on and off campus.

To view more communications tools, please see the COVID-19 Solutions for Education Toolkit, Near & Afar.

Pre-Outbreak

• Reinforce social norms and expectations

• Resources for child care; on campus care information

• Messaging how to keep faculty and staff families safe

• Off campus messaging, stay connected when at home

  • someone didn’t show up to virtual class

• Constant cadence on messaging and awareness of Covid-19

  • Wearing a mask

  • Social distancing

  • Handwashing

Campus Outbreak

• Send out daily messaging how handling

• Broadcast for testing dates and locations

• Alerts to great community; city officials

• Communication with students not affected

• App for quarantined students

• Communicate with quarantined students

  • Healthcare access

  • Food delivery

Post-Outbreak

• Deliver resources to help with change

  • Mental Health: use the Taking Care of our Mental Health: LiveSafe Toolkit.

• Students have been hospitalized

• Order given to go back home and all digital learning

• Provide update on transition to Faculty, student and staff